At Gannako, we want you to be completely satisfied with our platform. This policy outlines our refund terms for subscriptions and services.
Overview
Gannako is a subscription-based e-commerce platform. Our refund policy is designed to be fair and transparent for all store owners.
Key Points
- 14-day free trial with credit card required
- Monthly subscriptions can be cancelled anytime
- Pro-rated refunds for annual plans within 30 days
- No refunds for partial months after cancellation
Subscription Billing
Understanding how our subscription billing works:
Monthly Plans
Billed on the same date each month. You can cancel anytime, and your access continues until the end of the billing period.
Annual Plans
Billed once per year at a discounted rate. Eligible for pro-rated refunds within the first 30 days.
Payment Processing
All payments are processed securely through Polar. Your payment information is never stored on our servers.
Automatic Renewal
Subscriptions auto-renew unless cancelled. We send renewal reminders 7 days before your billing date.
Free Trial
We offer a 14-day free trial so you can fully evaluate Gannako before committing.
- *credit card required to start
- *Full access to all features during trial
- *Your store and data are preserved if you subscribe
- *No automatic charges at trial end
Trial Extension: If you need more time to evaluate, contact our support team. We're happy to extend your trial on a case-by-case basis.
Cancellation
You can cancel your subscription at any time from your account settings.
Self-Service
Cancel directly from Dashboard → Subscription → Cancel Plan. No need to contact support.
Access Until Period End
Your store remains active until the end of your paid period.
Data Export
Export your products, orders, and customer data before cancellation.
Reactivation
Resubscribe anytime within 30 days to restore your store data.
Refund Eligibility
Refunds are available under the following conditions:
Refund Process
How to request and receive a refund:
Submit Request
Email billing@gannako.com with your account email and reason for refund request.
Review (1-2 Business Days)
Our billing team reviews your request and verifies eligibility.
Processing (3-5 Business Days)
Approved refunds are processed back to your original payment method.
Confirmation
You'll receive email confirmation once the refund is complete.
Bank Processing: Depending on your bank, refunds may take an additional 5-10 business days to appear in your account.
Exceptions
Refunds may not be available in these situations:
- 01Account suspension due to Terms of Service violations
- 02Chargebacks initiated without first contacting support
- 03Purchases made with promotional or discounted pricing (unless otherwise stated)
- 04Add-on services that have already been fully delivered
- 05Requests made more than 60 days after the original charge
Disputes: If you believe you're entitled to a refund that was denied, please email legal@gannako.com to escalate. We review all disputes fairly.
Contact
Billing Support
billing@gannako.comFor refund requests, billing questions, or subscription changes, our billing team typically responds within 24 hours on business days.